Hospital Policies

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Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority. We make a sincere attempt to see each client on time, but sometimes delays are inevitable – we appreciate your understanding in this matter.

For your convenience, ‘drop-off’ appointments are available. For a drop off appointment, you should bring your pet to the clinic between 7:00AM – 8:30AM and leave him/her with us. This allows our doctors to examine and perform diagnostics on the patient as time allows in between appointments or surgeries. Once the doctor is done, they will call you and discuss in detail any findings and possible recommendations further treatment.

Patient Arrival Policy

For the safety of all animals in our care, we require that vaccinations be up to date.

For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. These measures help ensure the safety of your pet.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, and local personal checks.